Frequently Asked Questions

Everything you need to know about d'Alba skincare and your shopping experience.

What makes d’Alba products unique?

Our products are infused with premium White Truffles sourced from Alba, Italy. This 'diamond in the ground' provides exceptional antioxidant benefits, deeply nourishing and revitalizing the skin for a healthy, radiant glow.

How long does shipping take?

Standard shipping typically takes 3-7 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

Are d’Alba products suitable for sensitive skin?

Yes, our formulas are dermatologically tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application, especially if you have known allergies.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. If you receive a damaged or defective item, please contact our support team immediately for a replacement or refund.

Are your products cruelty-free?

d’Alba is committed to ethical beauty. We do not test our finished products on animals, and many of our best-selling items, including the First Spray Serum, are certified vegan.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.